Troubleshooting Guide: Registration

Step-by-Step Guide to Completing a Registration Form

Jump to troubleshooting.

Step 1: Enter first name and last name

Type your first and last name as they appears on your bank statement or card provider. To ensure successful registration and receipt tracking please do the following:

    • Capitalize your first and last name and enter them as you have with us previously.
    • If you are a member of a religious order, refrain from entering either your full or abbreviated title into either the First Name and Last Name box to avoid payment processing errors unless you are certain this is how it is registered with your bank or credit card (this is rare.)

 

Step 2: Enter street address

Type your billing address (e.g., 123 Main St.) under Street Address.

If needed, type an apartment, suite, or unit number under Address Line 2 (Optional).

 

Step 3: Select country

Select your country from the dropdown menu.

    • If you are outside the U.S., ensure you have properly chosen your country before proceeding. This will update the State/Province options to match your country and verify that your postal code is properly formatted.

 

Step 4: Enter ZIP or postal code

Type your ZIP or postal code as it is formatted for your respective region.

 

Step 5: Enter city

Type the city where you live.

 

Step 6: Select state/province

Select your state or province from the dropdown menu.

    • If you do not see your State/Province in the dropdown menu, ensure you have selected your country from the Country dropdown box first. This will populate the State/Province dropdown with respective regions.

 

Step 7: Enter contact information

Type a valid email address where you will receive confirmation, receipts and event details.

    • To ensure we can easily log, find and generate proper receipts, we request you use the same email as you have in the past.

If you prefer, enter a phone number where we can reach you under Home Phone (Optional).

 

Step 8: Select ticket and, if desired, enter additional contribution

Choose the type and quantity of tickets you want to purchase.

    • If you are a couple or plan to view the event with a group, we request you purchase a ticket for each viewer. If you are unsure whether this applies to you, please contact us.

If you wish to make an additional donation, type the amount under Additional Contribution (Optional).

 

Step 9: Enter Payment Information

Type your bank or credit card number under Card Number.

Type the expiration date as shown on your card under Expiration Date.

 

Step 10: Final Steps & Troubleshooting

Click the square, blue “Register” button.

    • Successful Registration: If your registration is complete, you will see a confirmation message and receive an email with event details.

 

If you do not see a confirmation message, it is likely for one of the following reasons:

    • (Unsuccessful Reason 1) If the page does not change or you do not see the blue loading dots    the form did not submit because of missing or incorrectly formatted entries.

Check for red error messages in the form and correct missing or incorrect information.

    • (Unsuccessful Reason 2): If you see the blue loading dots   but the form reloads with a red error message, your payment was declined by the provider.

Most commonly, this is because your information above does not match the information on file with your bank or credit card provider. In this case, double-check that the information in the form matches your bank or credit card statement.

Please note: If this happening to you, we unfortunately cannot see why a card is being declined. If the issue persists, you must contact your bank to confirm your billing information on file or others reasons why it is being declined.

 

If you still experience issues after following this guide, please contact us and indicate which Unsuccessful Reason above (1 or 2) best describes what you are experiencing.